Android and iOS app for ticket and chat

Phil G. Submitted 19 May 2020 4 comments

Request

Are there plans to have mobile apps for easy management of tickets and chat on the go? You can not always be in front of the computer.

Upvote This Request Help the product team understand how many clients need this.

Official Update WISECP Product Team

Thank you for your suggestion. This feature, together with additional improvements, is now available in WISECP 5. In other words, the capability requested here has been addressed in the WISECP 5 release. If you are using an earlier version, please review the WISECP 5 release and update information so you can benefit from this feature and the other enhancements included in that version. The WISECP 5 admin panel was redesigned and is fully responsive: support tickets and chat can be handled from your phone or tablet browser without installing a separate app. We appreciate your feedback and your contribution to improving WISECP.

Discussion

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Joti P.

3 years ago

Super interesting

Ole S.

6 years ago

An easy webapp would be nice. Just a link like host.tld/admin/support - where all admins can login and see only the support section.

WISECP Product Team Official

6 years ago

Hello The support system ticket areas is fully mobile compatible for easy chat. Thanks.

Ricky R.

4 years ago

That is true but it is much easier as an admin to open an app and the ability to stay logged in and use fido2 compliant bio-metrics to ensure security. It is nice that the app is adaptive to browser screens do not get me wrong however, apps makes the work flow so much better and faster.