Carbon Copy - CC Option in ticket response.

Ahmed G. Submitted 09 May 2024 3 comments

Request

Hi, Please introduce the CC option in replying to a ticket from the support desk. Thanks, Gul.

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Discussion

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Ahmed G.

2 years ago

Any update on this please?

Ahmed G.

2 years ago

It is sad to notice that this is not considered in version 3.1.9. It is a fundamental feature of any good help desk. Likewise, "Ticket Merging" should be introduced in WiseCP a ticket merge feature Thanks.

1 person found this helpful

Ahmed G.

2 years ago

This is still not available in 3.1.9.1 The status of this is "Under Consideration". But for which version? please confirm.

1 person found this helpful