To be able to add a reason when we suspend a service.

Noa L. Submitted 14 Sep 2021 4 comments

Request

I suggest adding the possibility to put a reason when suspending a service so that the customer can be informed of the reason for suspending his service without having to ask his host's support for the reason. Also add the reason in the email that is sent when a service is suspended.

Upvote This Request Help the product team understand how many clients need this.

Discussion

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Joti P.

3 years ago

Please add it

Shuheb A.

5 years ago

I do hope this is implemented in v3, as I have made a bold move from WHMCS to WiseCP, simply because i'm having issues with WHMCS with automation and my server does not like it where as WISECP works like a charm.. will consider staying if WiseCP makes more improvements. If not i may need to go back to WHMCS and deal with the problems.

Adam B.

5 years ago

This isn't already in WiseCP? O_o I really want to move to WiseCP but I keep finding out about lots of little things that are not included which seem totally obviously needed but not included? I'm baffled as to why this isn't part of WiseCP already like custom email templates are not. It makes no sense to me why these are not a part of system since very first version of software.

Noa L.

5 years ago

Indeed this feature is very useful. The v3 is very promising, it would be a pity if my suggestion is not accepted.