Concluída Support & Ticketing Versão de lançamento: 5.0-beta.1

Android and iOS app for ticket and chat

Phil G. Enviada em 19 mai 2020 4 comentários

Solicitação

Are there plans to have mobile apps for easy management of tickets and chat on the go? You can not always be in front of the computer.

Votar a favor desta solicitação Ajude a equipe de produto a entender quantos clientes precisam desta funcionalidade.

Atualização oficial Equipe de produto da WISECP

Thank you for your suggestion. This feature, together with additional improvements, is now available in WISECP 5. In other words, the capability requested here has been addressed in the WISECP 5 release. If you are using an earlier version, please review the WISECP 5 release and update information so you can benefit from this feature and the other enhancements included in that version. The WISECP 5 admin panel was redesigned and is fully responsive: support tickets and chat can be handled from your phone or tablet browser without installing a separate app. We appreciate your feedback and your contribution to improving WISECP.

Discussão

Entre para comentar

Os comentários são publicados pela sua conta de cliente para que a equipe possa acompanhar a conversa com você.

Entrar

Joti P.

há 3 anos

Super interesting

Ole S.

há 6 anos

An easy webapp would be nice. Just a link like host.tld/admin/support - where all admins can login and see only the support section.

WISECP Product Team Oficial

há 6 anos

Hello The support system ticket areas is fully mobile compatible for easy chat. Thanks.

Ricky R.

há 4 anos

That is true but it is much easier as an admin to open an app and the ability to stay logged in and use fido2 compliant bio-metrics to ensure security. It is nice that the app is adaptive to browser screens do not get me wrong however, apps makes the work flow so much better and faster.