Incoming mail server for tickets

Phil G. Submitted 26 Apr 2020 4 comments

Request

Is it possible to setup an incoming mail server in Wisecp so clients can directly reply to ticket email notification and their reply will appear in ticket inside Wisecp?

Upvote This Request Help the product team understand how many clients need this.

Discussion

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Aldy P.

5 years ago

maybe this feature like email pipe / email piping,

Ole S.

6 years ago

And it had to be more than only one e-mail mail server connection. It would be nice if it connected with the departments, and all departments need an own mail connection.

Francisco Jamba J.

6 years ago

Support that this feature must be implemented, in whmcs it is possible. when the customer opens a support ticket he just needs to respond directly to his email, this response appears inside the whmcs, without the need for him to respond directly in the customer area. but with WISECP this recruit is missing. I hope it is considered and attributed.

2 people found this helpful

Phil G.

6 years ago

I hope this gets done since no android/ios apps for Wisecp admin. Much easier to reply in tickets via email than logging in to Wisecp admin area to do so.

1 person found this helpful